Privacy Policy

1. Who we are

VibePass Tickets ("VIBE PASS TICKETS") is a ticketing platform for live events in Kenya and East Africa, connecting event organizers with ticket buyers.

• Email: vibepasstickets@gmail.com
• Phone: +254 143 003000

2. Information we collect

From ticket buyers

• Name, email address, and phone number, provided at checkout.
• Payment confirmation details (e.g. an M-Pesa receipt number or transaction reference) — we do not collect or store your card number, M-Pesa PIN, or full payment credentials. Those are handled directly by our payment processors (Section 5).
• The tickets you purchase, the events you attend, and check-in records (when a ticket is scanned at an event).

From event organizers

• Name, email, phone number, and password (if you sign up with email/password) or your name and email as provided by Google, Facebook, or Apple (if you sign in that way).
• Business/event details you provide when creating an event (event name, description, venue, pricing, cover images).
• Payout details when you set up how you get paid (M-Pesa number, or bank account name/number/branch).
• Records of your platform activity — events created, orders received, refunds issued, payouts made, marketing campaigns sent to your customers.

Automatically, from anyone using the Service

• Standard web request data (IP address, browser type, pages visited).
• Cookies for signing in and keeping you signed in, remembering your light/dark theme preference, and — if you arrived via an affiliate/referral link — a cookie recording which affiliate referred you, so we can credit them correctly.

We do not knowingly collect more personal information than the Service needs to function.

3. How we use your information

We use the information above to:

• Process ticket purchases and deliver your tickets (including a QR code used for event check-in).
• Communicate with you about your order, event updates, or account activity.
• Let organizers manage their events, view their sales, and get paid.
• Send marketing messages (SMS or email) on behalf of an organizer to their own customers, if the organizer runs a campaign — you can opt out of these (Section 8).
• Detect and prevent fraud, abuse, and unauthorized access.
• Comply with our legal obligations, including tax and financial reporting requirements.

We do not sell your personal information to third parties.

4. Cookies

We use a small number of cookies:

We don't currently use third-party advertising or cross-site tracking cookies. If that changes, we'll update this policy and, where required by law, ask for your consent first.

5. Third parties we share data with

We share the minimum information necessary with the following categories of service providers, solely to operate the Service:

• Payment processors — M-Pesa (Safaricom Daraja), Paystack, and PayPal process your payment directly. We receive confirmation that a payment succeeded and a reference number, not your full payment credentials.
• SMS delivery — Africa's Talking, used to send OTP login codes and, where an organizer runs an SMS campaign, marketing messages to their customers.
• Email delivery — Resend, used to send ticket confirmations and other transactional email.
• Sign-in providers — Google, Facebook, and Apple, if you choose to sign in using one of those instead of email/password. We only receive the name and email address (or equivalent) that provider shares with us.
• Hosting infrastructure — our servers and database are hosted with our hosting provider in the ordinary course of running the Service.

We require that these providers only use your information to perform the service they provide us, and not for their own independent purposes.

We may also disclose information if required by law, court order, or to protect the rights, property, or safety of VibePass, our users, or others.

6. Data retention

We keep personal information for as long as your account is active or as needed to provide the Service, and afterward for as long as necessary to comply with legal obligations (e.g. financial record-keeping), resolve disputes, and enforce our agreements. Order and payment records are retained for 3 years for tax, accounting, legal, and dispute-resolution purposes. Personal information that is no longer required for the provision of the Service or for legal, regulatory, accounting, or dispute-resolution purposes will be securely deleted or anonymized.

7. Data security

We take reasonable technical and organizational measures to protect your personal information, including encrypting sensitive credentials at rest and restricting access to production systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights

Under Kenya's Data Protection Act, 2019, you have the right to:

• Be informed of how your personal data is used (this policy).
• Access the personal data we hold about you.
• Request correction of inaccurate or outdated data.
• Request deletion of your data, subject to our legal obligation to retain certain records (e.g. financial transactions).
• Object to or restrict certain processing, including opting out of marketing communications.
• Data portability, where technically feasible.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated.

To exercise any of these rights, contact us at vibepasstickets@gmail.com, or our Data Protection Officer, Newton Ngure (A-Lit Digital Services Limited), reachable via the same address.

Organizers can unsubscribe recipients from SMS/email campaigns at any time; every campaign message includes an opt-out instruction.

9. Children's privacy

The Service is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

10. International data transfers

VibePass's servers and database are hosted in Kenya, and personal information is stored and processed within Kenya. We do not transfer personal information outside Kenya, except to the extent a third-party service provider (Section 5) — such as a payment processor — processes a payment on our behalf in the ordinary course of that transaction.

11. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version here with a new "Last updated" date, and for material changes we'll make a reasonable effort to notify active organizer accounts by email.

12. Contact us

Questions about this policy or your data:

• Email: vibepasstickets@gmail.com
• Phone: +254 143 003000