What gets deleted
- Your account details — name, email address, phone number, and password (or the link to your Google/Facebook/Apple sign-in).
- Saved payout details, if you're an Organizer (M-Pesa number or bank account details).
- Your marketing preferences and any SMS/email opt-out status.
What we keep, and why
As described in our Privacy Policy, order and payment records tied to your account are retained for 3 years for tax, accounting, legal, and dispute-resolution purposes, even after you request deletion. Once that period ends, or sooner where not legally required, this information is securely deleted or anonymized.
If you're an Organizer with a published event, we keep the minimum information needed to honor commitments already made to Buyers who purchased tickets to your events (e.g. processing their refunds), until those obligations are resolved.
How to request deletion
Email vibepasstickets@gmail.com from the address associated with your account, with the subject line "Data deletion request", and include the name and email or phone number you signed up with.
We'll confirm receipt and complete the deletion within 30 days, except for the records described above that we're required to retain.
If you signed in with Facebook, Google, or Apple
Deleting your VibePass account does not automatically revoke VibePass's access on that provider's side — remove it directly with them as well:
- Facebook: Settings & Privacy → Settings → Apps and Websites → remove VibePass Tickets.
- Google: myaccount.google.com/permissions → remove VibePass Tickets.
- Apple: appleid.apple.com → Sign-In and Security → Apps Using Apple ID → remove VibePass Tickets.
Contact us
- Email: vibepasstickets@gmail.com
- Phone: +254 143 003000